We go to great lengths to match your client with the right interpreter. It means that the people we work with go from strength to strength and the whole community benefits.
Millie Kerr, Team Leader at Gatwick Childrens Services told us;
“When we are looking for interpreters, it is not just about looking for someone who speaks the language. When we are speaking to young people or trying to get a bit of the picture of the language they speak, we try and ensure we get the right dialect. From the closest we can to the region where that young person comes from.
Linguistic knowledge is another of the ways in which we aim to differentiate our services; by being meticulous and identfying the exact requirments of our customers. Millie's team have worked with Vandu for many years and our service design has been led by their needs. It's one of the ways we have maintained our position at the forefront of interpreting and translation in our region.
Millie added, “...we value the work of Vandu so much and their trained interpreters and translators, that they know what we are looking for. And if we say we want somebody from this region, with this dialect, they will do their utmost to find that person for us.
And that’s how fine-tuned our service has been with Vandu and how well we work together now.”
The cultural context in interpreting sessions
We’re holistic. We don’t just translate words; we explain the cultural context. We save statutory services time and money, by making sure they are better understood.
Duncan Campbell from the National Youth Advocacy Service had this to say about a recent session;
“We met in a room with a large table. We had no option other than to use the table. The 2 young people were on the other side. Mebrak sat next to me. And I spoke directly to the young people, Mebrak would then translate. She would tell me what they had said. All the time I was able to engage the young people. With Mebrak and me almost being part of the same entity. It worked well.
“On a few occasions Mebrak would say, “That is quite difficult to interpret. Can you say it in another way?”
"And that was very useful. And that was when we got to the idea of ‘complaint’ because these 2 young people wanted to talk about what had happened to them. In my context it sounded like the sort of thing I would want to complain about.
But to them it meant something entirely different. Mebrak explained to me that I would need to rephrase the whole thing otherwise they would assume they would be in for a big bout of legal stuff with courts and that sort of thing."
"It was just what was necessary ...to have someone there to say, “Actually that is something that doesn’t translate very well.”
"She has an enormous cultural intelligence and awareness. We’re here to try and understand from 2 people what it is that they have experienced and what they want to do about it."
This is just one illustration of how we here at Vandu demonstrate value and are pleased to help people like Duncan in the course of their work. Making sure that everyone is clear about outcomes, explaining the UK system in ways that everyone can comprehend is our purpose.
Helping people to communicate
At Vandu we believe that if people can communicate, if they are informed, they are more likely to fulfil their potential, at home and at work. They’ll make the best use of the services available in Sussex; hospitals, police, social care. And they’ll contribute much more in the longer term.
Barbara Harris is Head of Equality, Diversity and Human Rights at Brighton & Sussex University Hospitals. She told us;
"That is what Vandu enables us to do. To ensure that our patients have an informed way of making decisions about very important aspects, if not of their own healthcare but that of their children and their loved ones.
We could not be certain of people making informed decisions about their healthcare if they can’t understand what it is that we are trying to highlight to them. So by having interpreted and translated material, it means they can make decisions that you or I would take for granted for being able to make for ourselves or loved ones."
"I think the majority of interpreters are really passionate about what they do. The fact that maybe 10 years ago they were perhaps in the same position and maybe know what it’s like to come to the UK with maybe only a smattering of English.
But they also understand not only how empowering it is to be able to speak their own native tongue but be fluent in English. And I think that the ethos that I like about Vandu is that they instil in people the determination to learn English, learn about the culture so that they can then become successful.
So they are not continually, 5, 10, 15 years down the line, still needing an interpreter to help them navigate health, NHS or any other aspect of Britain that they might need."Read more
Introduction to Bilingual Advocacy
What is Bilingual Advocacy?
Bilingual advocacy is an interim service that helps those that do not speak English to access the services they need and empowers individuals to take control of their own healthcare. Distinct in its role from interpreting, bilingual advocacy practitioners work with clients on a short term basis to provide information about the services that are available and ensure the client’s wishes are heard in the decision making process. They also provide necessary cultural information to service providers on behalf of the client. While interpreters are strictly impartial, advocates work to voice the desires and decisions of the client.
Referrals for bilingual advocacy may come from a variety of sources and anyone can suggest the service if they feel it is a suitable course of action; for example, a social worker, a friend or family member, an advocate working in the community or clients may self-refer. Bilingual advocates working with Vandu Language Services are usually engaged for one to one appointments in the first instance and the client is encouraged to discuss their issues in a place they feel comfortable and able to talk. Often, initial assessment takes place over the phone but in certain circumstances could be at a client’s home or in a neutral space such as a library.
Once agreed on a course of action, the client offers their consent for an advocate to act on their behalf while also being present at subsequent face to face appointments with those responsible for carrying out treatment.
Bilingual advocates take instruction from the client at all stages, ensuring their wishes are voiced and to satisfactory conclusion. Signposting to services equipped to assist the client and demonstrating how to continue to do so in the future are major elements of the advocate’s role. Assessment of improvement in the client’s well-being and self-reliance takes place at the beginning and end of case to establish the efficacy of the service provided.
Key responsibilities of a Bilingual Advocate
- Act on behalf of their patients and help them to communicate their needs to health and social care providers;
- Help service providers to understand fully the symptoms that patients express;
- Facilitate linguistic and cultural communications;
- Inform clients of services and choices available;
- Work with individual patients or groups of patients;
- Assist with promoting good health and well-being.
To find out more about this service or to speak to an advisor, please contact the Vandu service team on 01273 473986Read more
7 Tips for Getting a Translation
We are often asked for translations by those who are new to the process and unsure how to go about getting the best service while attempting to stay within budget. Pricing can seem outrageously high or worryingly cheap and the service you get will depend on your perceptions as a buyer.
If you have never bought translation services or are new to the idea of having your marketing copy localised, technical data produced so it can be read by your overseas clients or contracts delivered to the letter, we have identified these 7 simple tips to help.
1. Define your subject. The translator should be selected on their knowledge of the field; giving medical translations to an engineering graduate tends not to give satisfactory results.
2. Provide glossaries if your text is highly specialised. You may know what those three letter abbreviations (TLAs) stand for but they don’t always mean the same thing to a translator. It helps to know for sure and speeds up the process.
3. Specify the source and target languages. Translators should normally work from source language into their mother tongue. You may find translators that work both ways but buyer beware – ask for evidence of proficiency in these instances. What qualifies a person to translate into their non-native language?
4. Set a deadline for completion. But be realistic - 10,000 words is unlikely to be done effectively overnight. If it has taken you two weeks to write, it can’t be assumed that a translator will turn it around in a fraction of that time with the necessary attention to detail. If it is a rush job, the translator (or their agency) will advise you if it is possible to do in the time given.
5. Set the budget. There is no hard and fast rule surrounding pricing; structures are as varied as the language combinations that may be requested. Simply put, you will get what you pay for. Is it worth jeopardising your company name for a cheap and error-filled text for the sake of a few pennies? Shop around and see what range of rates there appears to be but - like anything - a good reputation and lots of experience wins in all cases.
6. Second opinions are always good. Make sure your text is being proof-read by a second professional if you value accuracy. Is it included in the price?
7. You need a seven? Relax. Good translators are professionals, are highly knowledgeable and if they are worth engaging, they are worth trusting. They will advise, guide and discuss your project with you. If you need to read more, the Institute of Translation and Interpreting has an excellent and in-depth guide to help you buy all manner of language services, https://www.iti.org.uk/about-industry/advice-buyers/getting-it-right
For a no-obligation quote, please call our service team on 01273 473986, we’ll be happy to advise you and ensure timely, cost effective delivery of your project.